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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ferril Sorenson

Ferril Sorenson

September 17, 2024

5  out of  5
rating by Ferril Sorenson
"Danielle was very helpful and supportive and identified several areas where we could save while also ensuring we had the coverage we needed. Overall pricing has been very reasonable compared to what we were expecting."
We responded:
"Thank you Ferril, we appreciate your business. We take the responsibility of finding all discounts available seriously, along with ensuring you have the proper coverage! I will let Danielle know about your kind words!"
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Jack

September 12, 2024

5  out of  5
rating by Jack
"We had insurance with another carrier for years, and when I asked them if they had any discounts for our insurance and loyalty to them for so long, they were so quick to say they had nothing that could help us out. So we looked at State Farm and were able to save hundreds right from the get go. I have recommended State Farm to all of my family and friends and I enjoy knowing that we have the best insurance for our cars and home. Now the other company has called to try and win us back but I was quick to tell them to go and take a hike! We give our thanks to all the employees at the Kathleen Banse State Farm."
We responded:
"RJ, we pride ourselves on being the best insurance for cars and home, we will always be here for you!"
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CJ Brehm

September 9, 2024

5  out of  5
rating by CJ Brehm
"Tara very patiently and with detail walked me through the process of filing a claim and what to expect of the other insurance company who was covering the damages. She worked hard to help me be an informed consumer. I truly appreciate her positive attitude and diligence 🙏"
We responded:
"Tara is the best; we appreciate her positive attitude and diligence as well. The overwhelming advantage of having an Agent is this personal relationship and assistance throughout the claims process!"
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Hope Center Outreach

August 30, 2024

5  out of  5
rating by Hope Center Outreach
"Kathleen is the most dedicated, hard working representative someone could have. She is committed to taking care of her community and has a heart of gold!"
We responded:
"Thank you so much, we love our community!"
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Maria Van

August 7, 2024

1  out of  5
rating by Maria Van
"I tried to change my State Farm agency to Kathleen Banse’s office, but I was told I wasn’t eligible at this time. When I asked for clarification, Kathleen said I wasn't within the parameters but couldn't explain further. After the call, I texted her expressing my dissatisfaction, being dishonest and untrustworthy, and mentioned I would leave a negative review. Kathleen attempted to call me twice and later sent a text saying she wanted to be transparent, but by then, I had already lost confidence in her. If you just take the time to explain things to people, then you would not have this bad review. Stay away from this agency, Kathleen is dishonest and untrustworthy . Who knows she probably let you get insurance coverages more than you need. Not trustworthy, not transparent, and above all dishonest person."
We responded:
"Ineligibility is difficult to hear and process, I understand. Our mission is to help everyone we can help with their insurance needs. In rare cases, such as yours, we are unable to place coverage. "
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Judy Millspaugh

July 30, 2024

5  out of  5
rating by Judy Millspaugh
"I have been a customer of Kathleen Banse and the great people in her office for maybe 15 or 20 years because they give me great advice and help me save money and save the things important in my life. The financial advice from Kathleen cannot be beat."
We responded:
"Wow Judy, thank you for a wonderful review! We love to help our friends and customers, and we appreciate your business!!!"
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Andi Anders

July 24, 2024

5  out of  5
rating by Andi Anders
"Danielle is amazing… she’s listened to everything we needed and set us up with great policies. I feel safer and more protected than ever before. Pricing was very reasonable compared to other quotes. Customer service is on point! Highly recommend."
We responded:
"We think Danielle is amazing too, thank you so much for the kind words. We feel having a conversation is important to make sure you are protected as you should be!"
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Jonathan Grand

July 2, 2024

1  out of  5
rating by Jonathan Grand
"Difficulty with the claims process and recorded statement. I expected the process to be question and answer format, with clarifying questions to get the perspective of the driver. What I found unacceptable from State Farm (my insurance provider) was colorful commentary and accusations. “Why am I hearing differently from the witness, what do you think she has to gain by falsifying her statement” “What you are saying is not how I am hearing it from the other driver and if it were not for your actions the accident would not have occurred” I expected the process to get the liability close to the truth by way of process. The confrontational approach was unacceptable towards me as the insured with State Farm and very different from my past experiences with my 35 years with State Farm. I expected more from this group. My grievance is with process, not the outcome."
We responded:
"Hi Jonathan, I'm glad we had a chance to discuss this claim, and I'm sorry the process felt cumbersome to you. One advantage of the Agency delivery system is the opportunity to discuss issues. I'm happy we were able to bring about a resolution for you! "
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M Warren

June 12, 2024

5  out of  5
rating by M Warren
"Kathleen and her team are exceptional at what they do. They will help you decide on what's right for your needs when it comes to insurance coverage, whether its auto insurance, home insurance or life insurance. Give them a call if you are in San Antonio, Bulverde, New Braunfels.. Or anywhere in Texas :) Thanks again Team Banse!!!!"
We responded:
"Thank you so much for the 5-star review. We appreciate your business and are always here to help, like a good neighbor!!!"
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Jen F

April 16, 2024

1  out of  5
rating by Jen F
"Only Kathleen is licensed to help or answer questions about mutual funds. So you always have to wait for her to get back with you. I've been waiting for a month now, and still haven't heard back, after 3 calls. The girls in the office at clueless. I'm moving my IRA to Fidelity. This was the same problem with a different State farm office. Never again. I guess you don't need my 20K."
We responded:
"Ordinarily we love google reviews, this one, not so much. You had issues with a previous office and transferred to us. I see notes about your prior problematic interactions and demeanor. I have no missed calls from you. I do hope karma shines kindly on you in the future..."
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Janis Young

March 28, 2024

5  out of  5
rating by Janis Young
"good experience with Danielle, very informative and personal very responsive and professional in our communications"
We responded:
"Janis, we are so glad you had a good experience with Danielle. She definitely is informative, responsive, and professional. I will let her know of your kind words!"
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Robert Ruiz

March 4, 2024

5  out of  5
rating by Robert Ruiz
"Very friendly and responds quickly to all questions. I have nothing but good experiences with everyone in her office."
We responded:
"Thank you Robert, we appreciate you! Our goal is to be a "good neighbor" here in Bulverde Spring Branch and the surrounding area!!!"
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Milann Guckian

February 2, 2024

5  out of  5
rating by Milann Guckian
"We came back home to State Farm after a 6-month furlough. We came back specifically for the service and customer care provided by Kathleen and her team. They are accessible, efficient, knowledgeable, and above all genuinely friendly and happy to be of service. Thank you especially to Danielle, who has helped navigate us through this process. She's a dream! We are very happy to be back home with Kathleen and State Farm."
We responded:
"Thank you Milann, welcome back to the family! We are here for you always, like a good neighbor!!!"
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Richard Fernandez

December 28, 2023

5  out of  5
rating by Richard Fernandez
"Great people amazing rates. Danielle Lewis helped me out a lot and I appreciate her."
We responded:
"Thank you Richard, we are proud to offer great rates, and terrific service to go along with those great rates! We appreciate Danielle as well!"
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Tonja Hodde

December 6, 2023

5  out of  5
rating by Tonja Hodde
"Tara and Lyndsey both are absolutely amazing. I have only encountered positive 100% of the time I have dealt with them. The follow up on their part of profession and they follow through with what they say they will do! Definitely recommend them!!💗"
We responded:
"Tonja, we appreciate you! Thank you for the great 5 star rating, we try to be a good neighbor to everyone we serve in the Bulverde, Canyon Lake, and Spring Branch area!"
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Melinda Ledbetter

December 5, 2023

5  out of  5
rating by Melinda Ledbetter
"Tara C & staff at State Farm took care of my family and all our needs. Better service definitely over our last insurance company and better prices!!!!!"
We responded:
"Thank you so much Melinda. We are proud of our service and our ability to help develop a personal price plan specifically for you and your family!!!"
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Jeff Dillon

November 30, 2023

5  out of  5
rating by Jeff Dillon
"Wonderful agent... I have been with State Farm for about a year and EVERYONE I have encountered representing State Farm has been the consummate professional... Kathleen even cares enough for her community that she volunteers in trash removal along US 281 in Bulverde..."
We responded:
"Thank you Jeff for the 5 star review! We care about our customers and our community and try to be the best Good Neighbor State Farm Agent near you in Bulverde and Spring Branch!"
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kyle mockeridge

November 21, 2023

1  out of  5
rating by kyle mockeridge
"This is going to be about state farm in general. Back in August an amazon driver did a hit and run on me, getting them on that should have been easy since amazon has cameras in their trucks (just force them to cough up whichever driver was there at 5:00 on August 20th, there was only one of them). They didn't attempt to do that and stuck me with the deductible. You'd think they'd have gone after them harder since they had to pay their share but nope. Edit: And they gave up on trying to recover that after like a week, which is why they've got a one star and I'm still stuck with that payout."
We responded:
"Hi Kyle, Thank you for the feedback. We have initiated subrogation on this accident. As always, the first money we receive in subrogation goes toward reimbursing your deductible. We handled paying the balance of the claim to repair your vehicle. Your review directly affects our office, not State Farm in general. I gave you this info over the phone when we spoke last and reiterated that subrogation can take some time. Best, Kathleen Kyle, when you get a chance, read what I wrote (above) and detailed in our last 2 conversations. Thank you!"
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RBFrey

November 14, 2023

5  out of  5
rating by RBFrey
"Very professional, prompt and courteous service. Danielle did a great job for us."
We responded:
"Thank you for the 5 star review, we are happy to provide professional, prompt, and courteous service. I will share your kind words with Danielle!"
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A Rav

October 20, 2023

5  out of  5
rating by A Rav
"Lynsey was extremely helpful and kind, provided me with a very competitive quote, and made sure all my questions were answered regarding my coverage options. State Farm is my first choice now, without a doubt."
We responded:
"Lynsey is the best, thank you for making Kathleen Banse State Farm your first choice for insurance!"
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George Braun

October 19, 2023

5  out of  5
rating by George Braun
"I recently needed a quote on Auto insurance . I was given a quote promptly and purchased a policy. Service was excellent"
We responded:
"We always respond as quickly as we can on quote requests, so glad we could help you with your auto insurance. Thank you for the awesome review!!!"
Profile photo of Gary & Kathy Shively

Gary & Kathy Shively

October 18, 2023

5  out of  5
rating by Gary & Kathy Shively
"We got a great rate with great service on a home and auto bundle, umbrella policy and personal articles policy. Lynsey was great, very patient and thorough. All contacts with office staff was excellent."
We responded:
"Gary and Kathy, we appreciate your kind words. Lynsey is great and takes the time to create a personal price plan specific to each of our insureds needs! We love helping bundle auto, and home to maximize savings!"
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Jim

September 1, 2023

5  out of  5
rating by Jim
"Called this office yesterday, got appointment in 20 minutes, met with Danielle Lewis, who was very helpful and informative, answering all of our questions. We will be back!"
We responded:
"Thank you Jim, we respond as quickly as we can to answer questions, and are always here to help in the Bulverde, Spring Branch, and Canyon Lake area! We have a passion for serving our customers and Danielle is helpful and informative!"
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Jennifer Reyes

July 21, 2023

5  out of  5
rating by Jennifer Reyes
"Best insurance agency! Tara is amazing and soooo helpful any time we have questions."
We responded:
"She is simply the best, thank you so much for letting me know you think so too!!"
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Michael Jones

July 17, 2023

5  out of  5
rating by Michael Jones
"I am so thankful for Tara C. at the Kathleen Banse State Farm office because she went the extra mile to make sure I got reimbursed for a auto claim that I did not know I could get reimbursed for. All the ladies are helpful and friendly but because of Tara I have $942 that I did not know I could get."
We responded:
"We pride ourselves on helping with the claims process, and Tara is the best! I'm glad we could help you with your auto claim Michael, have a great day!"