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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Karen Didion

May 7, 2026

5  out of  5
rating by Karen Didion
"Kathleen has been my agent for 13 years. It started with auto and homeowners insurance. Now she also handles my retirement money and my supplemental Medicare policy. I couldn't ask for a better agent. She's always there when I need her."
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Lauren Harper

May 6, 2026

5  out of  5
rating by Lauren Harper
"Love working with them for our Booster Club! Not only do they have the best pricing for our policy needs, they are also friendly, quick to respond, and so helpful."
We responded:
"We love your Booster Club! We are happy to offer the best price, and we always strive to be like a good neighbor!"
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Barry Bridges

May 6, 2026

5  out of  5
rating by Barry Bridges
"Responsive customer service, prompt to answer questions, friendly staff. I highly recommend."
We responded:
"Thank you Barry, your recommendation means so much to us! "
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BJ Durham

May 5, 2026

5  out of  5
rating by BJ Durham
"Erica was amazing! I received what I needed very fast! Glad to work with this team."
We responded:
"BJ, we are delighted to work with you, please never hesitate to call us with any questions!"
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Heidi Ledford

May 4, 2026

5  out of  5
rating by Heidi Ledford
"Danielle was phenomenal to work. I appreciated her professionalism and her caring nature to ensure we had the appropriate insurance to cover our needs. Highly recommend!"
We responded:
"Danielle has a genuine caring and concern for helping place the appropriate coverage, thank you for the kind words!"
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Hal Reddoch

May 1, 2026

5  out of  5
rating by Hal Reddoch
"We are in the process of moving to Texas from out of state and wanted to continue our auto insurance with State Farm since we have been with them for 30 years. Erica Perez contacted our prior SF agent and coordinated a smooth seamless transition for coverage on our three vehicles. She is always professional and responsive. Feel like we really got a good one with Erica and the Kathleen Banse SF team. V/R Hal Reddoch"
We responded:
"Thank you for the complimentary review, Hal, and welcome to Texas!!!"
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Tom Clemons

April 24, 2026

5  out of  5
rating by Tom Clemons
"After repeated annual price increases & maybe more importantly, lack of good customer service after filing one roof claim over entire life of coverage to car & home, I decided it was time to look around. I connected with the Texas State Farm office of Kathleen Banse. In less than 48 hours, all my questions were answered, I had a significant savings, better coverage & confidence that my follow-up service if needed would be outstanding from Kathleen & her staff. Plus, if my needs change, this location clearly offers a full range of products & services as my needs may change. All done…what a good feeling."
We responded:
"Coach, we are honored to earn your business! You and Bonnie are dear to me and we look forward to helping with your insurance needs now and in the future. Thank you for the great review and for giving us the opportunity!"
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Tom Wills

March 19, 2026

5  out of  5
rating by Tom Wills
"Erika is phenomenal! Always available and always helpful. So glad I am with State Farm!!!"
We responded:
"We are so glad you are with State Farm too Tom!"
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Erick boan

March 19, 2026

5  out of  5
rating by Erick boan
"This entire office is so inviting, no matter who you talk to. However, Erica has been absolutely amazing to work with. She’s patient, understanding, and really takes the time to make sure everything is clear. My wife and I switched our vehicle insurance over with her, and she made the entire process smooth and stress-free. Communication was on point the whole time, and she truly went above and beyond to help us. Highly recommend working with her if you want someone who actually cares, knows insurance and gets things done right."
We responded:
"Thank you for telling us how Erica went above and beyond to help! You are 100% correct, she truly cares about getting it done right!!!"
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MICHAEL KASTIS

March 10, 2026

5  out of  5
rating by MICHAEL KASTIS
"I have nothing to say but good things Danielle took care of me in a quick and timely manner. Definitely recommend them highly."
We responded:
"Thank you Michael, we are here to help always, like a good neighbor!"
Profile photo of Carlos Quiroz (TopChulo)

Carlos Quiroz (TopChulo)

March 5, 2026

5  out of  5
rating by Carlos Quiroz (TopChulo)
"I stopped in yesterday for an auto insurance quote I was greeted and helped by Erica Peréz she was very helpful she explained all my options in detail and gave me a very competitive quote for full coverage on two vehicles, I felt no pressure or obligation and her customer service was fantastic I compared it with my current auto insurance policy and even spoke with my current insurance company and they did not nor could they even match the quote. So I enrolled with State Farm the savings was substantial. I highly recommend them, Erica was easy and enjoyable to work with"
We responded:
"Thank you Carlos, I'm glad Erica was able to help you place the right coverage after having a conversation to understand your needs! That is our goal and what we strive to do for our customers"
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Doris Ludwig

February 27, 2026

5  out of  5
rating by Doris Ludwig
"Erica has been a delight to change our policies to this office. With our recent move, Erica has really taken the worry out of making sure our home and auto insurance coverage is exactly what we need! Thank you Erica!"
We responded:
"Thank you for the lovely review, Doris, we love to hear feedback like this! I will pass your gratitude on to Erica!"
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paige evans

February 14, 2026

5  out of  5
rating by paige evans
"Erica was amazing! She helped me get the best price, worked with my crazy schedule and made the whole experience so easy!"
We responded:
"We are so glad Erica was able to help you get a great rate for your insurance while making the process easy at the same time, welcome to State Farm! "
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Jill Bullock

February 13, 2026

5  out of  5
rating by Jill Bullock
"Erica is a life saver! She took me by the hand and explained the coverage step by step. It's tough to find an agent that truly understands the coverages these days. Erica not only understands, she goes above and beyond to recommend strategies to increase your coverage and save you a few bucks along the way. It's well worth reaching out to Erica Perez to get a quote for your P&C needs. She is AMAZING!"
We responded:
"YOU are amazing, thank you Jill! Erica has a passion for what she does, and it shows. Have a great weekend, and Happy Valentine's Day!!!"
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Mark Pack

January 30, 2026

5  out of  5
rating by Mark Pack
"Kathleen, I recently contacted your office and worked with Erica Perez. She was the consummate professional, promt, and very courteous."
We responded:
"Thank you Mark, we truly appreciate you and your business over the years!"
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Lauren Fox

January 22, 2026

5  out of  5
rating by Lauren Fox
"I needed renters insurance fast! Erica at Kathleen’s office is incredibly knowledgeable, helpful and got me what I needed in under an hour! Thank you Erica!!"
We responded:
"Thank you Lauren, Erica is super excited to help!"
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laura huebel

January 6, 2026

5  out of  5
rating by laura huebel
"I worked with Erica to set up a new auto policy. She was efficient, knowledgeable and kind!"
We responded:
"Thank you so much, Erica is all of the above! "
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Andres Chacon

December 29, 2025

5  out of  5
rating by Andres Chacon
"I had a great experience working with Erica at State Farm. She made the process easy and straightforward, took the time to explain my options, and made me feel like a valued client rather than just a number. I was able to set up both my home and auto insurance smoothly. Highly recommend Erica for professional and personalized service."
We responded:
"Thank you for the 5-star review Andres, our team loves delivering professional and personalized service!"
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Roland Ashby

December 5, 2025

5  out of  5
rating by Roland Ashby
"Awesome service! Tara did a wonderful job."
We responded:
"Thank you Roland, we appreciate you!"
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Susan M.

December 4, 2025

5  out of  5
rating by Susan M.
"We worked with Erica Perez who helped us re-establish ourselves when moving back to Texas from Canada. She was amazing! Attentive, quick to respond and assist, and helped us get the best insurance for our unique individual situation. Great at listening to our needs and tailoring our policies. Highly recommend."
We responded:
"Thank you so much for the recommendation! We feel listening to your needs and tailoring coverage is the most important way we can help our customers!"
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Ian Beam

December 3, 2025

5  out of  5
rating by Ian Beam
"Amazing Staff! Erica went above and beyond and Got everything situated for me! Thank you!"
We responded:
"Erica is awesome, so happy we were able to help!"
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Mario De Leon

December 2, 2025

5  out of  5
rating by Mario De Leon
"Easy process Erica was really helpful"
We responded:
"Making it easy is what we are all about, thank you Mario! "
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M H

November 20, 2025

5  out of  5
rating by M H
"Leah in Kathleen’s office is the best. She answers questions and processes all our changes asap. I just drop an email and done. She and everyone in the office is very professional and courteous."
We responded:
"Thank you so much for the kind words, Leah is passionate about helping our customers!"
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Jerry Smith

November 20, 2025

5  out of  5
rating by Jerry Smith
"Danielle is the best! She is quick to respond and help you get the best insurance for you needs! Would recommend them each day of the week!"
We responded:
"We agree, Danielle is the best! We appreciate your business and we're glad we were able to provide you with the best insurance for your needs."
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Mike Duncan

November 18, 2025

5  out of  5
rating by Mike Duncan
"Erica was great very helpful got back with me quickly with quotes. Would definitely recommend her"
We responded:
"Thank you Mike, Erica is a rock star. We appreciate you!"